Diagnosing Business Problems: Treat the Illness, Not Just the Symptoms
When we look at diagnosing business problems, we must be wary of not just treating the symptoms – that's like treating a broken leg with nothing but Ibuprofen! If we don't know that the leg is broken, our thought process is that the leg hurts, so pain is the problem to fix. If you dig deeper, though, you soon find that there are other – worse – symptoms, such as the inability to walk.