Call us: 
| Sage 100 Contractor & Sage 300c | Sage Intacct | |||||||
| Essentials (included with Sage subscription) | Silver |
Gold
|
Essentials (included with Sage subscription) | |||||
| Priority access to Asyma customer support and reduced hourly rates | ||||||||
| Support cases per year | 3 support or training cases | Unlimited | Unlimited | 15 support or training cases | ||||
| Additional support cases | Available at a fixed cost | Available at a fixed cost | ||||||
| Guaranteed response time per issue | 4-8 hours | 2-4 hours | Within 2 hours | Within 2 hours | ||||
| Included emergency issues per year | Available at a fixed cost | 5 | Unlimited | Available at a fixed cost | ||||
| Notify of software version changes and product updates | N/A | |||||||
| Update software | Available at a fixed cost | Available at a fixed cost | N/A | |||||
| Assistance with installation of payroll tax tables | N/A | |||||||
| Update existing custom reports and customizations | Available at a fixed cost | Available at a fixed cost | Available at a fixed cost | |||||
| Training/support for existing employees - Basics | ||||||||
| Training/support for existing employees - System | Available at a fixed cost | |||||||
| Training/support for existing employees - Accounting | Available at a fixed cost | Available at a fixed cost | ||||||
| Included training hours per year | 3 support or training cases | 6 hours | 16 hours | 15 support or training cases | ||||
| Sage Summit Conference | 50% discount single registration | Included single registration | 50% discount single registration | |||||
| Annual listing of all Asyma support issues | ||||||||
| Annual design overview of system analysis flowchart | ||||||||
| Annual remote systems review | Available at a fixed cost | |||||||
| Assistance with year-end preparations | Available at a fixed cost | |||||||
| Annual on-site systems review and site inspection | Available at a fixed cost | Available at a fixed cost | ||||||
