Accessing Support For Your Sage Financial Management System

When your organization has invested in a Sage product, you want to get the most out of your software. Whether you’re new to Sage or already using one of their products like Sage Intacct or Sage 300 for your financial management system, it’s important to understand the different types of support and training available to you that can help you work more efficiently.

Sage Training and Resources: Find Solutions Online 

Sage provides a wide range of self-serve online resources to help you learn about their products and solve issues. On the Sage website, you can explore a variety of resources by product type such as Sage Intacct or Sage 300.

You can access:

• Knowledgebase and documentation: Sage offers extensive online documentation on its products and services and a searchable knowledgebase with articles, guides, and troubleshooting tips to help you find your own answers and keep current with software updates. 
• Community hub: You can ask questions and share learnings and insights with other Sage customers and experts in online forums. 
• Online training: Sage provides live and on-demand training, webinars, and tutorial videos as well as free and paid online courses through Sage University to help you learn and take control of your financial management system.
• Technical support: Depending on your subscription, you may have access to direct technical support for software issues, updates, and troubleshooting. 
• Online virtual assistant: The online chat bot helps you find answers quickly or connects you with a live agent.

Sage’s comprehensive resources are ideal for asking straightforward questions, learning the basics of the software, or resolving common technical issues. 

Choose a Sage Partner for Personalized Sage Help

Although Sage’s online resources are robust, many organizations benefit from personalized, hands-on ongoing support and training that goes more in-depth. As a Sage partner, our team at Asyma Solutions can provide a more customized approach to supporting your needs with Sage Intacct or Sage 300.

A partner can provide you with:

• Personalized, hands-on assistance: A Sage partner will take the time to get to know your processes, team, and your unique set up. When you reach out for support, you’ll speak directly to a real person who is already familiar with your organization—no need to re-explain your setup every time. This means more consistency and faster, relevant solutions with a personal experience. You won’t experience long wait times or generic responses. A Consultant will proactively check in on a regular basis to ensure your system is running smoothly and to address any emerging needs. 
• Managing implementations and upgrades: Imagine having direct contact with someone who specializes in designing, setting up, and implementing Sage solutions tailored to your specific industry and operational needs. A partner will work with your team closely to provide guidance every step of the way, from the implementation phase if you’re new to Sage, to the post-launch support. You’ll receive support when new upgrades and features are released to schedule rollouts at a convenient time. This ensures minimal disruption and that your team is fully prepared for any changes.
• Ongoing training: Training isn’t one-size-fits-all. A Sage Consultant will offer a blend of in-person sessions, live virtual sessions, and on-demand video tutorials for your team’s learning. Whether you’re onboarding new hires or improving the skills of experienced users, training covers everything from the basics to new and advanced system features and best practices. Customized training materials and refresher sessions to keep staff confident as your system and organization evolve. 
• Troubleshooting and support packages: Support packages are designed to offer ease and peace of mind. You can choose from reliable support options that include priority access to a support team, guaranteed response times (generally within two to eight hours), and a set number of support cases every year. Support is available by phone, email, or a customer support portal, so help is always there when you need it during critical times. 
• Comprehensive recommendations: A Consultant will help you get ahead of potential issues by reviewing your processes and software usage to recommend process improvements, customizations, and integrations that can save your organization time and money. As your business or organization grows over time and your needs evolve, a Consultant will proactively offer tailored enhancements to keep your financial management system aligned with your goals.
• Long-term partnership: Choosing a Sage partner means you’ll receive a relationship-driven approach built on trust, consistency, and shared success. Clients value the continuity of working with trusted advisors year after year to support their long-term growth. A Sage partner is in it to support you for the long haul with a commitment to help your system grow as your business grows.

How Ongoing Support for Sage Products Works With Asyma

At Asyma Solutions, we offer deep expertise, guaranteed response times, and a commitment to our customers’ success. Our team of certified Sage software consultants, in-house CPAs and CMAs, IT experts, and project managers provides technical and strategic guidance. 

Our support packages for Sage accounting software are designed to grow with you and offer everything from basic troubleshooting to strategic systems review and ongoing training for staff.

Who is the Support Right For?

Learning a new financial management system takes time, so you may need support long after your software has been implemented. 

Our support and training packages for Sage products are ideal for organizations that:

• want financial software support available when you need it
• want to work with a team that knows your business or organization and remembers the details
• plan to hire new staff who will use your financial software
• want to improve your team’s skills for your financial software
• are tired of videos and webinars—you want a real person to help

Getting Started

If you want to maximize your investment into Sage Intacct or Sage 300, consider combining Sage’s online resources with the hands-on expert support and training from a dedicated partner like Asyma Solutions. 

Here’s how to get started:

1. Meet with us so we can understand your organization and determine your needs. If we implemented your Sage product, this step is already complete.
2. Together we’ll evaluate and discuss the most appropriate level of support for your business or organization.
3. Request support easily by email, phone, or through our customer portal whenever you need it. 

Learn more about what’s included in the Asyma Solutions support packages for Sage products, or book a call with us to get started.