When I was in Europe this spring I had no difficulty communicating until I got to France (excluding the language). Not understanding why, I asked an English couple who had lived in the South of France for the past 5 years. They told me that it is how you phrase the question, for example….when I asked "Do you know where the Champ Elysées is?” The Frenchman responded "Yes” and walked away….leaving me thinking what a jerk he was; the question should have been put….. "Can you tell me how to get to the Champ Elysées?” He then would have given me the directions.
Whether it is verbal or written, effective communication skills are essential for success in the work place. Communication is a process of two or more people and in order for it to be successful the speaker must make sure that the listener(s) understand(s) it is the message that was intended. Listening is one of the most important skills you can have; try not to interrupt and make eye contact: it will let the speaker feel like what he/she has to say is important to you. If necessary repeat what the speaker has said so you understand the message that he/she is trying to send. When it comes to written communication try not to write when angry……. it will come across when the other person is reading your message.
I learned a valuable lesson in Europe this year………I will definitely work on my communication skills! |
