My boss is always ranting about communication. Even with our advanced technology, without monitoring and recording every conversation, gaps in communication or the illusion of communication will always exist. There are several methods of tracking communications; voice recordings/e-mail/journal etc… Just because a communication occurred, it does not mean that all parties involved will remember the communication or totally understand the contents of the communication. I think that the best way to eliminate communication gaps is to communicate more frequently. This may be more tedious and consume more time, but the end result will be that more people understand more about what has been said to them. Just through pure frequency our minds will tend to retain more information about each topic we discuss. The other day I had a short conversation with an office member, not only did he/she not remember the conversation but completely forgot about it occurring at all. Had I established our conversation through more frequent communication, he/she may have remembered it all. Both parties involved might have alleviated an issue before it grew. In short I say "talk more often and remind people of your intentions as frequently as you can to ensure everyone stays in the loop” T.J. Tokariuk Consultant, Asyma Systems Ltd.

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