Remaining calm and cool under pressure makes it easier to rationalize whilst becoming overly anxious and worried can lead to irrational decisions – emotions cloud clear thinking...

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Having recently graduated from university, I know the feeling of having too much on your plate – and I don’t mean food! The last year has been a crazy whirlwind of courses, assignments, exams and presentations which seemed never-ending; but, I‘m happy to say that there is a method to the madness if you take it one step at a time...

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Whether it is verbal or written, effective communication skills are essential for success in the work place. Communication is a process of two or more people and in order for it to be successful the speaker must make sure that the listener(s) understand(s) it is the message that was intended.

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Everyone has horror stories about sales people. We have all had to endure the constant pressure to buy something. I feel that this whole process is completely wrong. This process should be all about the customer and solving your problems...

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My boss is always ranting about communication. Even with our advanced technology, without monitoring and recording every conversation, gaps in communication or the illusion of a communication will always exist....

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Don’t ever believe a computer person when they tell you a computer issue will take X number of minutes or hours to fix. It always takes longer!...

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My experiences over the past two years with Asyma have shown me that sales can be a very difficult profession. Often times our biggest competitor is that one easy decision to do nothing...

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Recruitment has always been a crucial part in the success or failure of any organization. Until recently it has been a big hassle to scrutinize individual resumes and keep track of all the candidates manually.....

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The more I work on the Asyma help desk the more I realize the importance of establishing good backup procedures. As the title of my blog states, Is your backup enough?.......

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Project Job Costing in Sage Accpac 5.5 has a new feature for allowing the user to allow multiple customers on a Job. Using it is a little tricky.....

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I decided to join the band wagon and purchase a new iPhone. My intention was to have this cellphone for my personal use but Glenn decided to also get one as his work cellphone.

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Project Job Costing in Sage Accpac 5.5 has a new feature for allowing the user to allow multiple customers on a Job. Using it is a little tricky......

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selecting new accounting software is one of the most important and difficult tasks any business owner or manager can do. The outcome of your decision affects almost every aspect of your business. Your new software must fit your organization and should definitely show some saving to your bottom line....

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The one thing that seems to keep coming to my mind is the process of establishing excellent back-up procedures. Many of us spend our whole day working on a computer...

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While listening to the radio today, the DJ mentioned the days of Bata Shoes selling the leather protector as their upsell for the purchase of shoes. As I listened to callers offer their stories of upsale incidents, it reminded me of the eminent renewal of our support contracts, and the questions that I will inevitably need to answer: Why should I renew my contract? Why should I get on a support contract?

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