If you are on a Gold Service Contract please follow instructions below and select helpdesk as representitive; if you have been prompted by an agent please follow the agents instructions. If you are not on a Gold Service contract but require immediate assistance you may use one of your priority calls; please follow instructions below and select helpdesk as representative; Please note that if you are not on a support contract there is a $300.00 escalation fee*, and by clicking the Click Here button you agree the pay the fee.
If you do not require immediate assistance and are on a Silver, Bronze, or Basic support contract you may click Request Support, or call us and you will be answered accordingly2. If you are not on a support contract and do not require immediate assistance click Request Support, or call us. Your issue will be placed in sequence and you will be contacted when an agent is available.
* Fee is charged if issue has been escalated, not if agent has directed you to this site. 2 Due to E-mail delivery inconsistency issues we do not guarantee contract response times. |
