Detail
(15% of the suggested retail price of the software)
Services
Client Phone Support Level 1
Management of Software Versions
Support issue Response Time – within 1 working day
Complete Listing of Support issues quarterly
Benefits
Reduced rates on all support services included in the contract
Reduced service support rates on all additional support services
2 - one day scheduled training courses |
Detail
(20% of the suggested retail price of the software)
Services
Client Phone Support Level 1
Management of Software Versions
Support issue Response Time – within 1 working day
Assistance with System Year End Preparation
Annual System Review and Site Inspection
Complete Listing of Support issues quarterly
Benefits
Reduced rates on all support services included in the contract
Reduced service support rates on all additional support services
2 - one day scheduled training courses |
Detail
(35% of the suggested retail price of the software)
Services
Client Phone Support Level 1 & 2
Management of Software Versions
Support issue Response Time – within 1 working day
Assistance with System Year End Preparation
Annual System Review and Site Inspection
Setup and installation of software
Hotfixes and upgrades
Complete Listing of Support issues quarterly
Benefits
Reduced rates on all support services included in the contract
Reduced service support rates on all additional support services
2 - one day scheduled training courses |
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